fcm99 Privacy Policy

1.Introduction & Controller Identity

This Privacy Policy ("Policy") describes how fcm99 ("fcm99", "we", "us", "our") collects, processes, stores, and discloses personal data obtained from individuals ("Player", "User", "you") who access or use the website fcm99.win and any associated services provided thereunder.

fcm99 is the data controller responsible for the personal data collected through fcm99.win. By registering an account, making a deposit, or otherwise using the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

This Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, which together govern your use of the fcm99 platform.

2.Personal Data We Collect

fcm99 collects personal data through several channels, including account registration, ongoing use of the Platform, and technical interactions with fcm99.win. The categories of personal data we collect include:

• Identity Data: Full legal name, date of birth, nationality, and government-issued identification number (e.g., MyKad number or passport number) collected during registration and KYC verification;
• Contact Data: Email address, phone number, and residential address as provided at registration or updated by you thereafter;
• Financial Data: Payment method details, transaction history, deposit and withdrawal records, and information necessary to process payments via Touch n Go eWallet, Boost, Maybank, CIMB, Public Bank, and other accepted methods;
• Account & Gaming Data: Login credentials (stored in hashed form), account preferences, betting and gaming activity records, bonus usage history, and session logs;
• Technical Data: IP address, browser type and version, device type and identifier, operating system, referral URL, and timestamps of interactions with fcm99.win;
• Communications Data: Records of correspondence with fcm99 customer support, live chat transcripts, and email communications;
• Verification Documents: Copies of identity documents, proof of address, and source of funds documentation submitted as part of KYC or AML compliance processes.

We collect only the data that is necessary for the purposes described in this Policy. You are not required to provide optional personal data, though withholding certain required information may prevent us from providing you with the full range of fcm99 services.

3.How We Use Your Data

fcm99 processes your personal data for the following purposes:

• To create, verify, and administer your fcm99 account;
• To process deposits and withdrawals in MYR and maintain accurate financial records;
• To deliver and personalise the gaming and betting services you use on the Platform;
• To communicate with you regarding your account, transactions, promotions, and policy updates;
• To comply with applicable Anti-Money Laundering (AML) obligations, Know Your Customer (KYC) requirements, and our licensing conditions;
• To detect, investigate, and prevent fraud, collusion, account abuse, and other prohibited activities;
• To enforce our Terms & Conditions and Responsible Gaming Policy;
• To conduct analytics and improve the performance, security, and usability of fcm99.win;
• To respond to queries submitted to fcm99 customer support.

fcm99 does not use your personal data for automated decision-making or profiling that produces legal or similarly significant effects without your explicit consent.

4.Legal Bases for Processing

fcm99 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil the agreement between you and fcm99, including account creation, payment processing, and service delivery;
• Legal obligation: Processing required to comply with applicable AML legislation, KYC regulations, licensing conditions, and other legal requirements to which fcm99 is subject;
• Legitimate interests: Processing undertaken in pursuit of fcm99's legitimate business interests, including fraud prevention, platform security, and analytics — balanced against your rights and interests;
• Consent: Where fcm99 seeks to use your data for purposes beyond those described above (e.g., direct marketing by electronic means), we will seek your explicit consent and provide a clear mechanism to withdraw it.

5.Disclosure to Third Parties

fcm99 does not sell, rent, or share your personal data with third parties for their own marketing or commercial purposes. We may disclose your personal data to the following categories of recipients only to the extent necessary:

• Payment processors: Third-party payment service providers (including local e-wallet operators and banks) that facilitate deposits and withdrawals on the Platform;
• Game providers: Licensed game software providers whose products are integrated into fcm99, where game-session data must be transmitted to operate their games;
• Identity verification services: Third-party KYC and AML compliance services used to verify player identity and screen for sanctions;
• Regulatory and law enforcement authorities: Where disclosure is required by applicable law, court order, or regulatory directive;
• IT and infrastructure providers: Cloud hosting, cybersecurity, and technical service providers engaged by fcm99 under binding data processing agreements.

All third parties with whom fcm99 shares personal data are required to maintain appropriate technical and organisational security measures and to process your data only as instructed by fcm99 or as required by law.

6.International Data Transfers

fcm99 operates under international online gaming licensing and may store or process your personal data on servers located outside Malaysia. Where such transfers occur, fcm99 implements appropriate safeguards — including standard contractual clauses or equivalent transfer mechanisms — to ensure your data receives a level of protection consistent with applicable data protection standards.

7.Cookies & Tracking Technologies

fcm99.win uses cookies and similar tracking technologies to operate the Platform effectively. Cookies are small data files stored on your device that enable the Platform to recognise you, maintain your session, and remember your preferences.

We use the following categories of cookies:

• Strictly necessary cookies: Required for the Platform to function, including session authentication and security tokens;
• Functional cookies: Used to remember your language preference, display settings, and other personalisation options;
• Analytics cookies: Used to understand how players interact with fcm99.win, identify performance issues, and improve the user experience.

You may disable or delete cookies through your browser settings at any time. Note that disabling strictly necessary cookies may impair your ability to log in and use the Platform.

8.Data Retention

fcm99 retains your personal data for as long as your account is active and for a period of no less than five (5) years following account closure, or such longer period as required by applicable AML legislation, licensing conditions, or legal proceedings.

Financial transaction records are retained for a minimum of seven (7) years as required under standard AML compliance frameworks. After the applicable retention period has expired, your personal data will be securely deleted or anonymised.

9.Your Rights as a Data Subject

Subject to applicable law, you have the following rights in relation to your personal data held by fcm99:

• Right of access: Request a copy of the personal data fcm99 holds about you;
• Right to rectification: Request correction of inaccurate or incomplete personal data;
• Right to erasure: Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations;
• Right to restriction: Request that fcm99 limit the processing of your data in certain circumstances;
• Right to data portability: Receive your personal data in a structured, machine-readable format for transfer to another controller;
• Right to object: Object to processing based on legitimate interests, including direct marketing.

To exercise any of these rights, contact the fcm99 support team. We will respond within thirty (30) days of receipt of a valid request. We may require proof of identity before processing your request.

10.Security Measures

fcm99 implements comprehensive technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL encryption on all data transmissions between your device and fcm99.win;
• Encrypted storage of account passwords using industry-standard hashing algorithms;
• Role-based access controls restricting employee access to personal data on a need-to-know basis;
• Regular third-party security audits and penetration testing of platform infrastructure;
• Optional two-factor authentication available to all fcm99 account holders.

While fcm99 takes all reasonable steps to protect your data, no internet-based service can guarantee absolute security. You are encouraged to use a strong, unique password for your fcm99 account and to enable two-factor authentication.

11.Children's Privacy

fcm99 is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 21. If fcm99 becomes aware that personal data has been collected from a person under 21, that data will be promptly deleted and the account closed. If you believe a minor has registered on fcm99.win, please contact our support team immediately.

12.Changes to This Policy

fcm99 reserves the right to update this Privacy Policy at any time. When material changes are made, we will publish the revised Policy on fcm99.win with a new "Last Updated" date. Your continued use of the Platform following publication of a revised Policy constitutes your acceptance of the changes. We encourage you to review this Policy periodically.

13.Contact & Complaints

If you have questions about this Privacy Policy, wish to exercise your data rights, or wish to raise a complaint about how fcm99 has handled your personal data, please contact our support team:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 via the chat widget on fcm99.win
• Response time: Within 2–4 hours for live chat; within 24–48 hours for email

If you are dissatisfied with our response to a data-related complaint, you may have the right to escalate your concern to the relevant data protection authority in your jurisdiction.